How to retrieve raw videos after an accident

1. The first step should be to access the event video from the cloud. Navigate to the ‘Trip Review’ tab in the web app and search the calendar for the trip. Select the ‘possible impact’ alert or ‘harsh braking’ alert associated with the collision. Download the footage via the preview box in the Details panel. 
2. If additional context around the event is needed or there wasn't enough impact to trigger the alert use Enhanced Video Access to retrieve footage.
3. As a stop-gap measure if needed you can still pull the continuous footage from the device.

*If there are issues uploading videos to your cloud account, please have the driver perform a manual RESTART of that particular Raven. 

**If restarting Raven does not allow remote retrieval of the short video clips, gently DISCONNECT Raven from your vehicle so it no longer records to the internal memory or SD card (if applicable).

To retrieve the raw footage from Raven, please follow the steps below:

OPTION 1:  NO SD CARD

1) Gently unplug Raven from the OBD cable. Connect Raven by using a micro USB 2.0 cable with data capabilities to copy to a Windows-based computer. Make sure Raven's displays are showing the widgets otherwise, Windows will not see the device as ready. If the unit displays are blank, press the grey button on the back to turn Raven back on.
At this time, Apple MAC computers cannot communicate over USB with Raven. Some micro USB cables are for charging only and will not show as an external storage device under Windows.

*If the raw footage was overwritten, check the time-lapse or short video directories. They are in their self-contained directories and may not have been overwritten, yet.

OPTION 2:  SD CARD INSERTED

2) Remove the SD card from Raven. Use an SD card reader to insert into a computer with the corresponding input to read the device. Copy the required videos from the directories listed on the SD card. As mentioned in option 1, if the raw footage was overwritten, check the time-lapse or short video directories to find any captured video of the incident.