Piotr Janczyk

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  • How to download short or gestured videos

    From the Web App From either the Vehicle's Tab or the History Tab, open the details panel.  Select the event of interest. If the footage is still on the device you will be able to request that it b...

  • Error during activation

    Symptoms: Error during installation Blue checkmark appears repeatedly but never moves beyond into Raven widgets Cause: This can happen if Raven does not acquire cell reception or is in a poor ce...

  • I see a map of the world on the dashboard

    Symptoms: I see a map of the world on the app dashboard (as opposed to your Raven on the map in the area it’s located) Cause: This can happen if your Raven does not get a GPS lock. Most commonly...

  • Raven's screens are frozen

    Symptoms: Raven screens are not updating Cause: Raven runs an operating system and like all computers, sometimes it needs a restart or reboot to fix an odd state. Resolution:  Press the reset ...

  • How to manage my service plan

    You can manage your service plan in either the web or mobile app. From the web app:  Select ‘Admin' Scroll to ‘Billing Details’ and make your desired changes. From the mobile app: Select ‘Settin...

  • How to download continuous recordings

        Your Raven continuously records video while you are driving so that you do not miss a thing.  There are a number of methods available to download videos remotely, without pulling the device fro...

  • Recommended mounting tips for your Raven

    Raven can be mounted on the dashboard or the windshield.  Here are things to keep in mind when looking for an ideal location: Ensure Raven is not obstructing your view of the road. For windshield ...

  • What is Raven's warranty policy?

    For complete Raven warranty details please visit our Return and Warranty page.

  • Do I need a monthly service plan?

    No. Though you won’t have access to Raven’s LTE features, you’ll still be able to use Raven as a dashcam for full length videos, gesture triggered videos along with time lapses. You’ll also be able...

  • How secure is Raven?

    The Raven device, communication, and apps are secure. They all employ industry-best practices for authentication, authorization and encryption. Raven only collects information. It cannot write info...