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  • How to cancel an active Raven Connected LTE subscription or account?

    * Applies to active Raven Connected LTE subscribed customers selling or gifting their Raven device or planning to use it as a stand-alone dash camera or backup device.    ** Re-subscribing from No...

  • What is Raven's LTE coverage?

    Raven utilizes all major telecommunication carriers throughout the USA and Canada.

  • Full Shutdown Procedure

    Perform this activity while your vehicle is parked and the engine is off. If the displays are not already on, turn them on by pressing the square button on the bottom of the Raven.   Gently unplug...

  • What comes with the personal monthly LTE subscription?

    Included with the monthly LTE subscription are: Dual HD dash cameras (road- and cabin-facing) GPS tracking (updated every 2 seconds) Security sensors and alerts Real-time vehicle and driver events...

  • Raven is automatically gesturing too often

    If your Raven is mounted too close to your steering wheel, too close to the dash, slanted downward or is moving due to a loose mount this could cause frequent unintended gestures (short videos)....

  • How to restart Raven

    Please perform this activity while your vehicle is parked. If the displays are off, press the square button on the back of Raven to show the displays.   If vehicle engine is off: Press and hold t...

  • What happens when I go over the 1GB LTE limit?

    If you go over the 1GB limit, you will be charged $10 for the next 1GB after the initial 1GB limit per billing cycle.    Data overage charges incurred will be another $10 for every successive 1GB o...

  • How to retrieve raw videos after an accident

    The first step should be to cloud for the associated event cloud video. Navigate to the ‘History’ tab in the web app and search the calendar for the trip. Select the ‘possible impact’ alert or ‘ha...

  • How to Factory Reset a Raven

    Factory resetting your Raven will erase all videos stored on the internal storage drive and allow the device to be subscribed to a new or existing Raven Personal LTE service plan.  Micro SD car...

  • How to add a new or replacement Raven to my account

    For Raven Personal devices only: Open the mobile Raven Connected app.  (Sign In, if required.)  Go to the DASHBOARD home screen and tap on the drop down arrow in the middle of the screen (Raven or...