How to cancel an active Raven Connected LTE subscription or account?

* Applies to active Raven Connected LTE subscribed customers selling or gifting their Raven device or planning to use it as a stand-alone dash camera or backup device. 

 

** Re-subscribing from No Service Plan (nsp) to an active LTE account will waive legacy pricing.

 

 

HOW DO I SELECT NO SERVICE PLAN (NSP)?

 

Mobile App:

 

Go to SETTINGS - BILLING  and find the Raven you wish to cancel the LTE subscription.  Select EDIT SERVICE PLAN - Tap area where it shows your service plan and choose 'nsp' for No Service Plan then confirm by selecting SELECT PLAN.)  

 

Tap area where it shows 'basic 1gb' and choose 'nsp' for No Service Plan then confirm by selecting SELECT PLAN.

 

From a computer, please sign into your Web App account:  https://app.raven.is/en

(Admin > Billing Details - Click on the drop down option and select 'nsp' and complete by selecting the SELECT PLAN button.)

 

 

Click on the drop down option and select 'nsp' and complete by selecting the SELECT PLAN button.

If you no longer own a Raven 

If you wish to cancel your Raven Connected app account, please email [e-mail] with your first and last name including the email address associated with the account.

Alternate options to cancel your LTE service

Raven Business Users: Please email [e-mail] with your first and last name including the email address associated with the account.  For specific Raven cancellations, please provide the serial number and vehicle name associated with the Raven LTE subscription.

*** Once your account is deactivated, all features associated with an active LTE service will be terminated at the beginning of your next billing cycle unless requested to terminate immediately.  LTE subscription cancellations can take 14 business days to complete.