Raven Connected app is not communicating with Raven

1. Symptoms:

   • Raven Connected Web or Mobile app is not communicating with the device.

   Cause:

   1. If your vehicle and/or smartphone in an enclosed garage or underground building cellular reception could be disrupted.

   Resolution:

   1. Move to a location above ground where cellular connectivity is improved. If this does not fix the issue proceed to step 2.
   2. Manually shutdown and restart Raven. Follow the procedure here. If this did not fix the issue, see step 3.
   3. If there is a satellite icon on the top left corner of Raven’s screen or the previous steps did not fix the issue please submit a support ticket.