How to Factory Reset a Raven

Factory resetting your Raven will erase all videos stored on the internal storage drive and allow the device to be subscribed to a new or existing Raven Personal LTE service plan.  Micro SD cards must be formatted or deleted separately using a computer.

IMPORTANT:  Raven Connected Business plan customers, please email [e-mail] prior to performing this function, otherwise you will NOT be able to register your Raven device back onto your business account.

INSTRUCTIONS:

Raven+ Factory Reset

1)  With the Raven device powered on (allow 30 seconds to power up before continuing), PRESS / HOLD the square button located on the base of the Raven+ device and continue to HOLD. A countdown will appear followed by the ‘Shutting Down’ screen.  Remember to keep holding the button!  *Raven Classic reset button is a small circular grey button located on the roadside camera.

2)  Continue to HOLD / PRESS the button down while the screen is blank and wait for the Raven+ logo to be displayed, then RELEASE the button.

3)  The "Raven Recovery" menu will appear. PRESS the button repeatedly until you navigate to the “Factory Reset” option.  PRESS / HOLD the button for 2 seconds to select the option. If there is no confirmation screen, Raven will reboot automatically. If the confirmation screen appears, please select CONFIRM to complete the data wipe.

4)  Upon reboot, it should go to a checkmark screen and then register.

*Business customers:  Please ensure the vehicle is in an area that has cellular coverage when executing this procedure.

NEXT STEPS:

If you do not have an existing Raven Connected account:

• Download the Raven Connected mobile app from the either Apple or Android app stores

• Follow the steps to create a new account

IMPORTANT:  Raven Connected Business plan customers, please email [e-mail] prior to performing this function, otherwise you will NOT be able to register your Raven device back onto your business account.

If you have an existing Personal Raven Connected account:

Open the mobile Raven Connected mobile app.  (Sign In, if required.)  Go to the DASHBOARD home screen and tap on the drop down arrow in the middle of the screen (Raven or Fuel Gauge display).  Select the option ADD ANOTHER RAVEN (iOS) or ADD A NEW RAVEN (Android) to add a new or factory reset Raven.  Follow the in-app instructions to complete setup.

iOS     

Android